SHIPPING & RETURNS

Shipping Policy

Delivery & Carriage Charges Goods will normally be dispatched from our warehouse within 1-3 working days and any estimated dispatch date is an estimate, which can change without notice.

 

Shipping Methods

• UK Standard - Signed Shipping (2-3 working days) - £3.50

(FREE UK SHIPPING ON ORDERS OVER £100)

• European Shipping Signed for (3 - 5 working days) - £14.00

• International Shipping Signed for (3 - 5 working days) - £18.00

 

We will normally deliver goods within 1-3 working days of dispatch. Your order may arrive in more than one delivery. We will deliver the goods to the premises you specify on your order. You must be at home to accept delivery of your order. Disposal of packing materials is your responsibility. If there is no one to accept the order the goods may be returned to the postal system used for collection by you. You can not change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery, if the carriers are able to make the change. This will delay your delivery. Please check the goods on delivery - any goods found to be missing or damaged should be notified to Smoothflo Fightwear ourselves within one working day of delivery of the items. If the goods are lost or damaged please report this to us within two working days from the delivery day. Sometimes, for reasons beyond our control we may be prevented from delivering your goods as planned. These might include things such as accidents, breakdowns, fire, flood, storm, severe weather, acts of god, war, riot, civil commotion, malicious damage or the default of our suppliers. We are not responsible where this causes a delay or failure in delivering your goods. Time is not the essence of the contract unless expressly stated otherwise in writing by a Director of the Company.

Return & Exchange Policy

How do I make a return or exchange?

Return and refund policy

If you need to return an item you can return any unworn, undamaged product with the tags attached. Simply return it with its included accessories and packaging along with the returns form within 14 days of the date you receive the product, and we will exchange it or offer a refund based upon the original payment method.

 

Contact / Returns Address

Smooth Flo Fight Wear

Cascada

29 Cambridge Street

Scarborough

YO12 7ED

If you would like to return your fightwear please send the package, in accordance with the information above.

 

PLEASE NOTE:

We cannot and will not take responsibility for items returned to us without us being notified first. We also cannot take responsibility for items that are returned with a shipping method through which you can not trace the package. Please note that we cannot refund for the initial shipping charges of your order. Also, any duty or taxes paid to return the product is your own responsibility. If you alert us of the fact that you are returning the item within a 14 day period from placing the order we will issue you a full refund to your original payment method. If you alert us after the 14 day period but within 30 days, we will email you a store coupon code equal to the cost of your order. Unfortunately, we do not offer a refund if it has been more than 30 days since you placed the order. Returns must be in their original packaging with tags attached or they may be subject to a 15% restocking fee.

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